Effective date: 2026-07-10 · Version 2

These Terms of Service (“Terms“) are a binding agreement between Ken Lundin and Associates LLC d/b/a RevHeat (“RevHeat,” “we,” “us,” “our“) and the individual or organization that creates an account for, subscribes to, or uses our Services (“Customer,” “you,” “your“). By creating an account, clicking “I agree,” or accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services. If you accept on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

1. Definitions

• “Services” means the RevHeat software products and the revheat.com and app.revheat.com websites, including Call Analyzer, Lead Accelerator, and QuotaFit, and any future products RevHeat makes available under these Terms. (unseat.ai is governed by separate terms and is not part of the Services.)
• “Customer Content” means data, files, and materials you or your users upload to or generate through the Services — including call recordings and transcripts, contact and profile data, job and candidate information, and site content.
• “Output” means analysis, drafts, scores, summaries, and other results the Services generate from Customer Content for you.

2. Marketing and SMS communications

By providing your email address and phone number you consent to receive email and SMS notifications, alerts, appointment confirmations, and marketing communications from RevHeat. Message frequency may vary; message and data rates may apply. You can reply STOP at any time to unsubscribe from SMS, or use the unsubscribe link in emails. Consent to marketing messages is not a condition of purchase.

3. Accounts and eligibility

You must provide accurate, current, and complete registration information and keep it up to date. You are responsible for safeguarding your account credentials and for all activity under your account. You must be at least 18 and not barred from receiving the Services under applicable law. You will not access the Services through automated or non-human means except as we expressly permit. We may suspend or terminate accounts that provide false information or are used in violation of these Terms.

4. Subscription and license

Subject to these Terms and your payment of applicable fees, RevHeat grants you a non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during your subscription term and for the plan tier you have purchased. RevHeat reserves all rights not expressly granted. You will not (a) copy, modify, or create derivative works of the Services; (b) reverse engineer, decompile, or attempt to derive source code, except to the extent this restriction is prohibited by law; (c) resell, sublicense, or provide the Services to third parties except as expressly permitted; or (d) remove or obscure any proprietary notices.

5. Fees, billing, and refunds

Fees are billed through our payment processor, Stripe, according to the plan and billing cycle you select at registration or in your order. Unless stated otherwise, subscriptions automatically renew for successive periods until cancelled, and you authorize us (via Stripe) to charge your payment method for each renewal. Fees are exclusive of taxes, which you are responsible for. All sales are final and fees are non-refundable except where required by law or expressly agreed by RevHeat in writing; any refund is at RevHeat’s discretion. Non-payment may result in suspension or termination.

6. Customer Content and intellectual property

Your content. As between the parties, you own and retain all rights in your Customer Content. You represent that you have the rights necessary to provide it and to grant the license below.

License to operate and improve. You grant RevHeat a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and analyze Customer Content to (a) provide, secure, support, and maintain the Services, and (b) maintain and improve the Services as described in Section 7 and our Privacy Policy.

Output. Subject to your compliance with these Terms and payment of fees, RevHeat assigns to you (or grants you a license to use) the Output generated for you, for your internal business purposes. You are responsible for how you use Output, and Output is provided as decision-support only (see Section 9).

RevHeat IP. The Services, all underlying software, models, know-how, website designs, text, graphics, and the RevHeat name and logos are and remain the exclusive property of RevHeat and its licensors, protected by intellectual-property and unfair-competition laws. No rights are granted except as expressly set out here.

7. AI processing, service improvement, and analytics

AI/LLM processing. The Services use third-party artificial-intelligence and large-language-model providers and other sub-processors (currently including OpenAI, Anthropic, Apify, Amazon Web Services, Stripe, GoHighLevel, and Cloudflare) to analyze Customer Content and generate Output. Our current sub-processors are described in the Privacy Policy.

Service improvement. You agree that RevHeat may review, retain, and derive insight from Customer Content in de-identified / PII-redacted form to maintain, secure, develop, and improve the Services, including tuning models and prompts and internal quality review. Where you require that your Customer Content be excluded from this improvement use, contact us at privacy@revheat.com and we will honor reasonable requests.

Aggregated analytics. RevHeat may compute and use aggregated and de-identified statistics, trends, and benchmarks derived from use of the Services across customers. Such aggregates are not attributed to any identifiable customer and do not identify individuals.

8. Acceptable use

You will not, and will not permit anyone to: (a) use the Services unlawfully or to infringe or violate the rights of others; (b) upload Customer Content you lack the right to provide; (c) upload malware or attempt to gain unauthorized access to the Services or other accounts; (d) interfere with or disrupt the integrity or performance of the Services; (e) use the Services to send unlawful, harassing, defamatory, deceptive, or fraudulent content; or (f) use the Services to build a competing product. We may remove Customer Content that violates these Terms or a third party’s rights, and will notify you where practicable.

9. Product-specific terms

9.1 Call Analyzer — recordings and consent

You represent and warrant that you have all necessary rights and have obtained and will maintain all required consents and notices from call participants to record, transcribe, upload, and process the calls you submit, including under any applicable one-party, two-party, or all-party consent laws in the relevant jurisdictions. As between the parties, you are the data controller of call-participant personal data and RevHeat is the processor, and that processing is governed by Section 10. Call-recording consent law varies by jurisdiction; determining and meeting those obligations is your responsibility.

9.2 Lead Accelerator — outbound and scraping

The Services generate draft outreach messages and research. You send them — RevHeat does not send messages, connection requests, or other outbound communications on your behalf without your explicit action. You are solely responsible for ensuring that anything you send complies with applicable law and platform terms, including CAN-SPAM, CASL, GDPR / e-Privacy, TCPA, and the terms of service of any platform you use (including LinkedIn). You represent that your use of profile and contact data (including data obtained via scraping sub-processors) is lawful and permitted.

9.3 QuotaFit — hiring decision-support

QuotaFit is decision-support software: it surfaces structure, questions, and signals to inform your hiring evaluation. It does not make hiring decisions, does not determine who is hired, and must not be used as the sole basis for any employment decision. You are the employer and the decision-maker. You will use QuotaFit only on job-related criteria and never to evaluate protected characteristics. You are responsible for compliance with all laws governing hiring and the use of automated or AI tools in employment, including, where applicable, New York City Local Law 144, the Illinois Artificial Intelligence Video Interview Act, and the Colorado AI Act. QuotaFit is not designed or offered as an automated employment decision tool (“AEDT”), and using it as one is outside its intended use. Any “off-script” or “off-rubric” signal feature is best-effort and is not a guarantee or a compliance certification.

10. Data processing

For Customer Content that contains personal data and for which you are the controller (including Call Analyzer call data), RevHeat acts as your processor and will: (a) process such data only on your documented instructions (these Terms and your use of the Services being those instructions), and for the purposes of providing and improving the Services as described in Section 7; (b) engage sub-processors as described in the Privacy Policy and remain responsible for their performance; (c) apply reasonable technical and organizational security measures; (d) notify you without undue delay after becoming aware of a personal-data breach affecting your data; (e) provide reasonable assistance with data-subject requests and required assessments; and (f) delete or return such data on termination, subject to legal retention requirements. A separate Data Processing Agreement is available on request for customers who require one, and, once executed, controls over this Section 10 to the extent of any conflict.

11. Privacy

Our collection and use of personal data is described in our Privacy Policy at revheat.com/privacy, which is incorporated into these Terms by reference.

12. Warranties and disclaimer

THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND YOUR USE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, REVHEAT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. REVHEAT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE, INCLUDING ANY HIRING, SALES, OUTBOUND, OR LEGAL-COMPLIANCE OUTCOME.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT FOR YOUR INDEMNIFICATION OBLIGATIONS (Section 14), YOUR BREACH OF Section 8 OR REVHEAT’S INTELLECTUAL-PROPERTY RIGHTS, OR EITHER PARTY’S CONFIDENTIALITY OBLIGATIONS: (a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE FEES YOU PAID TO REVHEAT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless RevHeat and its affiliates, officers, members, managers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your Customer Content; (b) your use of the Services or Output; (c) your breach of these Terms, including Sections 8 and 9; or (d) your violation of any law or third-party rights, including consent, outbound-communication, scraping, employment, or intellectual-property obligations.

15. Term, suspension, and termination

These Terms apply while you use the Services or maintain an account. Either party may terminate as permitted by your plan or order. We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay, or use the Services in a way that risks harm to RevHeat, the Services, or others. On termination, your license ends and, subject to legal retention requirements and Section 10, RevHeat will delete or make available for return your Customer Content within a reasonable period. Sections that by their nature should survive termination will survive (including Sections 6, 7, 12–14, and 16–18).

16. Changes to these Terms

We may update these Terms from time to time. Material changes take effect when we post an updated version and update the effective date, and, where we require re-acceptance, your continued use of the Services after that constitutes acceptance. For products that present a click-through acceptance, we record the version you accepted and the date. If you do not agree to updated Terms, you must stop using the Services.

17. Governing law and disputes

These Terms are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Gwinnett County, Georgia for any dispute arising out of or relating to these Terms or the Services, and waive any objection to that venue. Each party waives any right to a jury trial to the extent permitted by law.

18. Force majeure

Except for payment obligations, neither party is liable for any failure or delay resulting from conditions beyond its reasonable control, including governmental action, acts of terrorism, natural disasters, labor conditions, power failures, network or hosting outages, or failures of third-party providers.

19. General

These Terms, together with your order and any Data Processing Agreement and the Privacy Policy, are the entire agreement between the parties regarding the Services and supersede prior agreements on that subject. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Notices to RevHeat may be sent to legal@revheat.com.

20. Contact

Ken Lundin and Associates LLC d/b/a RevHeat
Legal: legal@revheat.com · Privacy: privacy@revheat.com